• Keep handy a city map and/or information about different sectors security conditions. As in all large cities, we have neighborhoods or places you may visit exercising certain precautions.
• We do not recommend walking through solitaire or unknown places, or at night. You might prefer taking a tour conducted by a hotel or travel agency. You should not wander about on your own. Most places shown in tourist guides and specialized magazines are safe.
• Never give money or documents to people contacting you on the street, who tell you they are policemen, security agents or public officers.
• Under no circumstance should you take food or drinks from unknown people, since you could be the victim of fraud.
• If you need assistance with your baggage or packages ask site employees to help.
• Keep always handy you lodging place address and phone numbers, and also places you intend to visit.
• Avoid wearing jewels or other fancy accessories; carefully operate video of photographic cameras.
• Carry your credit and debit cards in a safe place and only take with you the necessary amount of cash.
• Exchange your money only at hotels, banks or authorized exchange houses.
• As a security measure you should carry identification documents photocopy instead or original documents. Hotel safes will safely keep your valuable items, documents and cash.
• When in public places do not loose sight of your personal belongings.
• Never ride unknown or not authorized vehicles.
  
  

• When you arrive to the hotel and need assistance with your luggage ask one of the hotel employees for help.
• Do not allow hotel service personnel in your room late at night before consulting with hotel receptionist.
• Identify your hotel emergency exits.
• Be aware of fire extinguishers and alarms location in your room aisle.
• Use the additional lock usually found in hotel rooms.
• If your hotel provides safe boxes service, make use of them to keep your documents and valuable items.
  
  

• Do not leave your luggage unsupervised any time or any place.
• Keep your documents and ticket in a safe place but handy.
• If you require general, cultural and tourism information, please go to the Tourist Information Point (Turiscade), located at module five number 127; phone numbers: 295 4460 - 428 2424, extension 698.
• If upon your arrival in Bogotá you require taxi service, go to the booth located near module five exit, request the respective slip, which shows trip price, and take the first cab in the line. Pay only the fee printed in the slip, which includes all authorized overcharges.
• You will find interdepartmental taxi service in module four.
• Special residents and visitor services: Immediate police attention 24 hours at module 5
• Shower service with the right to take a shower, receive a towel, disposable slippers, soap, shampoo at module 4 Luggage lockers at modules 1, 2 and 3.
• Basic health care unit at Module 4 number 136.
• Special attention provided defenseless and children assistance at module 5 number 105 or 123.
• Sound cabin for sending messages at module 2 second floor
• Receiving and delivering packages all over the country and module 5
• Service to the client provided with the assistance of informers. Wheel chair, stretcher.
• Park your car in public parking lots only or allowed parking spaces.
• Transport Terminal phone number is: 428 2424
  
  

Tourist Services

The following procedures apply in the event of claims filed against a tourist services provider:

- File your claim before General Tourism Direction (DITUR) located at Calle 28 # 13 A – 15, Piso 18, Bogotá D.C. Telephone numbers 3821300 - 3821700.
- Provide a claim summary clearly describing your request to DITUR.
- Tourist services provider full name and address.
- Claimant’s name, identity document and address.
- Attach photocopy of all necessary claim support documents.
- Address the claim to the General Tourism Director or DITUR Investigations Coordinator at Carrera 13 # 28 – 01 de Bogotá D.C.